Last Updated Thursday 6th August 2024

Privacy Policy

Introduction

At MyFood.Delivery, we are committed to protecting the privacy of everyone in our community. This means that we will protect the personal information of all visitors who access our websites or services through any mobile application, platform, or device (collectively, the “Services”).

This privacy policy (“Privacy Policy”) explains how MyFood.Delivery collects, shares, and uses your personal information. You will also find information about how you can exercise your privacy rights. By using our Services, you agree to MyFood.Delivery using your personal information as described in this Privacy Policy. The terms “we”, “us” or “our” are each intended as references to MyFood.Delivery, and any terms not defined in this Privacy Policy are defined in our Terms.

Information We Collect

1. Information You Provide Voluntarily:

  • Registration Information: When you create a MyFood.Delivery account, we collect information such as your name, address, telephone number, email address, and the password you create.
  • Transaction Information: We collect information related to your Orders, including payment information (e.g., your credit card number) using the secure services of our payment processors. We also collect delivery details (e.g., your physical address) to fulfill each Order.
  • Marketing Preferences: We collect information about your preferences to receive marketing information anytime you subscribe or unsubscribe.
  • Feedback: When you post messages and reviews of the Services or contact us with a question, problem, or comment, we collect information about you including your name and the content of your query.

2. Information We Collect Automatically:

  • Activity Information: We collect information about your usage of the Services, your IP address, MAC address, device ID, and information about how you interact with the Services.
  • Cookies and Similar Technologies: We use cookies and similar tracking technology to collect and use personal information about you, including facilitating interest-based advertising.

3. Information We Obtain from Third-Party Sources:

  • Analytics Reports and Market Research Surveys: We receive personal information from third-party sources, including advertising networks, to understand your engagement with our marketing campaigns and to customize our marketing and Services accordingly.

How We Use Your Information

We use the information we collect to:

  • Create your account and manage your Orders.
  • Process your Orders and facilitate payments.
  • Communicate with you regarding your Orders and provide customer support.
  • Send you marketing communications (where permitted by law).
  • Improve and develop our Services based on your feedback and usage.
  • Detect and prevent fraud and other illegal activities.

Who We Share Your Information With

We may share your personal information with:

  • Restaurants you place Orders with for processing and delivery.
  • Third parties that support our Services (e.g., payment processors, marketing service providers, and delivery companies).
  • Law enforcement or regulatory bodies where disclosure is required by law.
  • New owners or reorganized entities in the event of a business restructuring, sale, or joint venture.
  • Any other person with your consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, and disclosure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy. We may also retain certain information for a period after you delete or deactivate your account to meet legal obligations and for legitimate business purposes.

Your Data Protection Rights

You have the right to:

  • Access, review, or update your personal information at any time.
  • Request deletion of your personal information.
  • Object to or restrict the processing of your personal information.
  • Opt-out of receiving marketing communications.
  • Withdraw your consent at any time (where we rely on your consent to process your information).

Links to Third-Party Sites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party websites.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our Services. You are advised to review this Privacy Policy periodically for any changes.

How to Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

By email: [email protected]

By mail:
MyFood.Delivery – Privacy Team
21 Clearwater, Waterside, Derry, N. Ireland BT47 6BE